Refund policy
RETURNS AND REFUND POLICY
Bunnies reserves the right to refuse a return that does not meet the conditions outlined in this policy.
Thank you for shopping with Bunnies. Please read our returns and refund policy carefully before purchasing, as eligibility depends on the type of item and how it was purchased.
Pre-Loved & Sale Items
All pre-loved (consignment) items, discounted items and sale items are deemed to be **Final Sale** and not eligible for return, exchange, or refund under any circumstances. As each pre-loved piece is one-of-a-kind, we encourage customers to ask questions or request additional photos/measurements before purchasing.
Brand-New Items
We accept returns on brand-new items only, subject to the conditions below.
In-Store Purchases
- You have **3 days** from the date of purchase to return a brand-new item to the store for a refund.
- If you know you will not be keeping the item, please **contact us via instagram messenger or email within **24 hours** of purchase so we can process it promptly.
Online Purchases
- You have **7 days** from the date you receive your online order to return a brand-new item to the store.
Thank you for shopping with Bunnies. Please read our returns and refund policy carefully before purchasing, as eligibility depends on the type of item and how it was purchased.
Pre-Loved & Sale Items
All pre-loved (consignment) items, discounted items and sale items are deemed to be **Final Sale** and not eligible for return, exchange, or refund under any circumstances. As each pre-loved piece is one-of-a-kind, we encourage customers to ask questions or request additional photos/measurements before purchasing.
Brand-New Items
We accept returns on brand-new items only, subject to the conditions below.
In-Store Purchases
- You have **3 days** from the date of purchase to return a brand-new item to the store for a refund.
- If you know you will not be keeping the item, please **contact us via instagram messenger or email within **24 hours** of purchase so we can process it promptly.
Online Purchases
- You have **7 days** from the date you receive your online order to return a brand-new item to the store.
- Please contact us within 24 hours of receiving your item to initiate the return process. Email us at hello@bunniesboutique.co.nz.
Return Conditions (New Items)
To be eligible for a refund, new items must be:
- Unworn, unwashed, and unaltered
- In original condition with all original tags attached
- Accompanied by proof of purchase
Items Not Eligible for Return
The following items cannot be returned, refunded, or exchanged, regardless of condition:
- Jewellery
- Footwear
- Accessories
Return Conditions (New Items)
To be eligible for a refund, new items must be:
- Unworn, unwashed, and unaltered
- In original condition with all original tags attached
- Accompanied by proof of purchase
Items Not Eligible for Return
The following items cannot be returned, refunded, or exchanged, regardless of condition:
- Jewellery
- Footwear
- Accessories
Afterpay Sales
We can not offer refunds on purchases made using AfterPay both in store and online.
How to initiate a Return
1. Email **hello@bunniesboutique.co.nz** with your order/receipt details and reason for return (required for online purchases; recommended for in-store purchases too).
2. Bring or send the item back to Bunnies within the applicable timeframe
Shop 5, 282 Ponsonby Road, Ponsonby, Auckland 1011.
3. Once received and inspected, we will confirm whether your refund has been approved.
Refunds
Approved refunds will be processed back to your original method of payment, minus the shipping cost, if that was paid by Bunnies and a 5% handling fee or $10 (which ever is the greater), this is to cover the non refundable fees we pay to the online platform provider.
Please allow a few business days to receive your refund.
Bunnies reserves the right to refuse a return that does not meet the conditions outlined in this policy.
Bunnies reserves the right to refuse a return that does not meet the conditions outlined in this policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.